Vibgyor PE strictly follows ‘NO refund’ policy. The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.
The Exchange Process
The complaint has to be raised within 24 Hours (via call, whatsapp or email) after receiving of a parcel by the customer.
0336 1245478 (For Whatsapp Only)
Customer Care: 0336 1245478
Mon – Fri: 11:00 AM to 6:00 PM
Email: sale@vibgyorpe.com
The customer will have to return the parcel FIRST to our Online Store to be able to use this credit against another purchase.
The customer service team after reviewing the request will issue a coupon of same value valid for online store ONLY, which can be used to buy item(s) in future.
Vibgyor PE reserves the right to refuse any exchanges in case of any of the following circumstances:
Product tampered by customer
Product damaged due to use by customer
Any price tags, labels, original packing or accessories damaged/removed from the product
Damages: The exchange of damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item.
Exchanges: For all exchanges other than the above reasons, one-side courier charges have to be borne by the customer.
Processing Time: Please allow one week (7 days) for the processing of damage and claims. During sale periods, all such claims would be entertained after the sale ends. This is applicable to nationwide shipments. For all international parcel exchanges are not possible at the moment. We aim to close all queries within 2 weeks of the request.